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From Research to Replacement: How We Chose a New Package Tracking Solution

Presented by:
Monica Brink, Mail Services Team Leader
Bucknell University

Session Description
After a decade of partnership, Bucknell University undertook a thoughtful and thorough process to evaluate and select a new package tracking solution. This session walks through the research-driven approach used to assess changing campus needs, explore the current software landscape, and compare potential vendors. Attendees will learn how criteria were developed, how demonstrations and stakeholder input shaped the decision, and what key factors ultimately guided the transition. Whether you’re considering a similar change or simply want to better understand the evaluation process, this session offers practical insights and lessons learned from a strategic, data-informed software search.