Conference Schedule

    Eash session will contribute to at least one of the
    three USPS Educational Certificates. The certificate
    programs are:

     A. Mail Processing and Distribution Management
     B. Leadership and Professional Devlopment
     C. Cost Savings and Best Practices

CUMSA Sponsored Golf - Kiawah Island Resort
     Optional Participation

Pre-Registration
      Embassy Suites, Atrium

Registration
     Convention Center, Foyer

Break
     Exhibit Hall

This session will discuss the various ways that Variable Data Printing (VDP) can enhance your mailing services.  It will cover everything from the basics, such as variable address information, to advanced VDP. 

• Learn about the basics of VDP.
• Understand the necessary investment required; it’s less than you think.
• Review a case study where donations increased by over 10% as a result of DVP. 

Over 600 American C&U Presidents have signed the Presidents Climate Commitment to date. Improving the efficiency of mail services can also reduce the University’s carbon footprint. Come explore ways that your operation can help impact the reduction of carbon on campus.

Registration
     Convention Center, Foyer

We live in an unpredictable world.  No one is going to watch out for you and make sure that you have a job.  You must take personal responsibility for your career development.  Learn what you can do to take control now.

Creating an Empowered and Involved Workforce:  Shifting from Authority-Based to Responsibility-Based
     Jacob Raymer, Assistant Director of Lean Education for
     The Shingo Prize at the Jon M. Huntsman School of
     Business, Utah State University
     Room C2/C3

Is your workforce engaged AND satisfied?  Mr. Raymer explains how the best managers accelerate performance by engaging their people by strategically leveraging empowerment and involvement and, by doing so, achieve higher productivity, engagement, retention, and customer satisfaction.  He shares insights on the transformative power of how purpose-based recognition produces astonishing increases in operating results.  As a lean motivational speaker, Mr. Raymer shows organizations that true innovation is not achieved by superficial imitation or the isolated random use of lean tools and techniques and systems (“know how”), but instead requires the “know why”--i.e., an understanding of underlying principles.  Mr. Raymer, a well-respected motivational speaker and trainer to individuals, top corporations, and military installations, has given numerous presentations in the U.S. and abroad.  By blending his real-life stories and five years of Shingo Prize site visits, he educates, motivates, and entertains--delivering solutions audiences can use right away.

Comissioner Goldway provides an inside look at how the PRC and the Postal Service work together.  The PRC oversees the performance and accountability of the USPS, the world’s largest postal operation.  Her insider’s view helps mailers understand the rate-setting process and how the PRC’s role changed, when Congress enacted the Postal Accountability and Enhancement Act in 2006.

The role of postal software is expanding in the mailing industry, as it is critical for both deliverability and postage discounts. Review how mailers and the USPS utilize various software programs to process mail more efficiently and cost effectively. IMB, CASS, PAVE, Mail.dat, MERLIN, CONFIRM, PostalOne are postal programs that play, or will play, an integral role in the future.

• Learn the pros, cons and current status of mailing software initiatives for the IMB.
• How to make informed decisions about utilizing software that supports these USPS programs.
• The factors that influence the production of mail that best meets USPS specifications.
• The critical role mailing software plays in today's mailing and print industries.

Learn how leading managers successfully merge their document center and mail operation to streamline output and save money.  With more and more organizations bringing document production and mail services together, this best practices workshop offers you easy-to-follow guidelines to: sell management on the need to merge print and mail; manage the two operations as a single unit; streamline staffing and communications to better serve your customers.

Learn definitive steps that can be taken to increase print revenues and decrease postage costs by taking maximum advantage of USPS’ new weight/shape-based postage rates for First Class Mail, effective May 14, 2007: how to look at the design and shape of the pieces put into the mail stream; determine the mailing category (Letter, Flat, etc.) for each piece; calculate the postage being paid; calculate the postage that could to be paid under new rates; how to work with the design department and local USPS Mailpiece Design Analyst  to establish a plan for re-design.

Based on the popular booklet, 110 Tips to Improve Your Mail Center, this presentation reviews 11 actions you can take to improve your mail center today.  Each tip is based on real-world successes shared by the presenter and his clients.  Among other topics, the class covers people, purchasing, procedures, and the US Postal Service.

This session will help you bridge the gap between running a mail/distribution center and ensuring that you have taken the necessary steps for running a secured mail center.  Learn how to identify threats, identify security weaknesses, and break the cycle of complacency in the mail services organizations.

First-hand discussion about the recent experience of working through an outsourcing analysis.  Are you prepared for the dynamics and elements of potential outsourcing in your operation one day?  Do you embrace it or do you want to prevent outsourcing from becoming a viable solution in your operation?

Update from USPS Headquarters
     Tom Day, Sr. VP Intelligent Mail & Address Quality
      Room C2/C3

Provides an update from the USPS on what is happening to help the USPS face current challenges.  As everyone knows, mail volumes are down and the need for more efficient mail is more important now than ever before in postal history.  Learn about the Postal Service’s upcoming changes to meet the nation’s communications needs.

Value Stream Mapping - Lean Practices
     Jacob Raymer, Assistant Director of Lean Education for
     The Shingo Prize at the Jon M. Huntsman School of
      Business, Utah State University
     Room C2/C3

The Shingo Prize is regarded as the premier operational excellence award and recognition program in the world, with Business Week dubbing the Shingo Prize as, “the Nobel Prize of Manufacturing.”  After 20 years of observation and reflection of Shingo Prize recipients and challengers, various levels of transformation became apparent:  Tool-focus, System-focus, Principle-focus…and a few…no focus.  Dr. Shigeo Shingo grasped that true innovation is not achieved by superficial imitation of the isolated random use of tools and techniques and systems (“know how”), but instead requires the “know why” i.e., an understanding of underlying principles.  The Shingo Prize has raised the bar to this standard. Mr. Raymer shares insights and lessons learned in creating the connection and alignment between principles, systems, and tools.

Hotel shuttles will provide transportation into Charleston for those who wish to go. Dinner and entertainment is on your own.

Roundtable Sessions
     Room C2/C3

-Hiring and Management of Student Employees
-Contract Stations
-Cost Savings and Revenue Generating Ideas For Your
      Campus
-NACUMS Update